Terms of Use & Shipping Policy

Terms of Use

Effective Date: 22 May 2026

Website: https://maha.business

Business Name: Maha Business AI 

Contact Email: [email protected]

These Terms of Use govern your access to and use of Maha Business AI, also known as , including our website, dashboard, apps, addons, campaign pages, QR pages, review tools, booking tools, lead forms, coupon tools, AI features, Google Business Profile integrations, reporting tools, and related services.

By using our services, you agree to these Terms of Use. If you do not agree, please do not use our services.

1. About Maha Business AI

Maha Business AI provides tools for local businesses, agencies, and service providers to manage and grow their online presence. Our services may include:

Review management

AI-assisted review replies

Google Business Profile integrations

Customer feedback forms

Lead generation pages

Booking and inquiry forms

Coupon and offer pages

QR code campaigns

Business landing pages

Customer relationship tools

Analytics and performance reports

AI-generated marketing content

We may update, improve, remove, or modify features from time to time.

2. Eligibility

You may use our services only if you are legally capable of entering into a binding agreement.

If you use Maha Business AI on behalf of a company, agency, organization, or business, you confirm that you have authority to accept these Terms on behalf of that entity.

You are responsible for ensuring that your use of our services complies with applicable laws.

3. User Accounts

To access certain features, you may need to create an account.

You agree to:

Provide accurate and complete information

Keep your login credentials secure

Update your account information when needed

Be responsible for all activity under your account

Notify us if you suspect unauthorized access

We are not responsible for losses caused by unauthorized use of your account due to your failure to secure your login details.

4. Business Profiles and Workspace Data

You may create or manage business profiles, locations, campaign pages, QR codes, review pages, booking forms, coupons, and other digital assets through our platform.

You are responsible for:

The accuracy of business information

The legality of your offers, claims, and promotions

Customer communications made through the platform

Review replies, AI-generated content, and published messages

Compliance with local advertising, consumer protection, privacy, and business laws

We may remove or restrict content that violates these Terms or applicable law.

5. Google Business Profile Integration

If you connect your Google Business Profile account, you authorize Maha Business AI to access permitted Google Business Profile data for the features you choose to use.

This may include:

Business account and location data

Google reviews and ratings

Review reply drafts

Published review replies

Review and location performance data

You are responsible for ensuring that you have permission to connect and manage the Google Business Profile account.

You may disconnect Google access at any time through your account settings or your Google Account permissions.

We are not responsible for changes, interruptions, restrictions, API limits, approval requirements, policy changes, or errors caused by Google or any third-party service.

6. AI Features

Maha Business AI may provide AI-generated suggestions, including:

Review reply drafts

Campaign copy

Business descriptions

FAQs

Offers and promotional text

Captions, headlines, and calls-to-action

Customer response suggestions

AI-generated content is provided for assistance only. It may be inaccurate, incomplete, unsuitable, or legally risky in certain situations.

You are responsible for reviewing, editing, approving, and publishing any AI-generated content. We do not guarantee that AI-generated content will be accurate, compliant, original, or appropriate for your business.

7. Customer Data and Leads

When customers submit information through your forms, QR pages, campaign pages, feedback pages, booking pages, or coupon pages, you may receive access to that data through our platform.

You agree to:

Use customer data lawfully

Obtain necessary consent where required

Not spam customers

Not misuse phone numbers, emails, or personal information

Comply with applicable privacy, telecom, anti-spam, and marketing laws

Protect customer data from unauthorized access

You are responsible for how you use customer data outside Maha Business AI.

8. Acceptable Use

You agree not to use our services to:

Violate any law or regulation

Send spam, fraud, scams, or misleading messages

Publish false, defamatory, hateful, obscene, or harmful content

Impersonate another person or business

Collect personal data without proper consent

Upload malware, harmful code, or abusive scripts

Attempt to hack, disrupt, overload, or reverse-engineer our systems

Abuse Google APIs or third-party platform policies

Generate fake reviews or manipulate review platforms

Mislead customers using false offers, fake claims, or deceptive pages

Use our services for illegal, restricted, or harmful activities

We may suspend or terminate accounts that violate these rules.

9. Review Management Rules

Our platform may help you request, manage, monitor, or reply to reviews.

You agree not to:

Buy fake reviews

Post fake reviews

Offer rewards only for positive reviews

Suppress negative reviews unlawfully

Misrepresent customer feedback

Use review tools in violation of Google or other platform policies

You are responsible for ensuring your review campaigns and replies comply with applicable review platform policies and laws.

10. Plans, Payments, and Billing

Some services may be free, paid, subscription-based, credit-based, or addon-based.

By purchasing a paid plan or addon, you agree to pay all applicable charges, taxes, and fees.

Unless stated otherwise:

Fees are billed in advance

Subscription plans may renew automatically

Addons may require separate payment

Failed payments may result in suspension

Prices may change with notice

Certain features may be subject to usage limits

Payment processing may be handled by third-party payment providers.

11. Refunds and Cancellations

Refund eligibility depends on the specific plan, addon, offer, or subscription terms shown at the time of purchase.

Unless explicitly stated otherwise, fees paid for digital services, subscriptions, credits, setup work, or activated addons may be non-refundable.

You may cancel a subscription according to the cancellation options available in your account or by contacting us.

Cancellation may stop future billing, but it may not automatically refund previous payments.

12. Free Trials, Credits, and Promotions

We may offer free trials, promotional credits, limited-time offers, discounts, or beta access.

We may modify, withdraw, or cancel such offers at any time.

Promotional credits may expire and may not be transferable, refundable, or redeemable for cash unless required by law.

13. Third-Party Services

Our services may integrate with third-party platforms such as:

Google Business Profile

Google APIs

Payment gateways

WhatsApp or SMS providers

Email providers

Analytics tools

Hosting providers

AI providers

Social media platforms

Your use of third-party services may be subject to their own terms, policies, limits, and charges.

We are not responsible for third-party downtime, data loss, errors, policy changes, account restrictions, API changes, pricing changes, or service discontinuation.

14. User Content

You may upload, submit, create, or publish content through our services, including business details, images, logos, reviews, replies, campaign text, customer messages, coupons, offers, and AI prompts.

You retain ownership of your content.

By using our services, you grant us a limited right to host, process, display, transmit, and use your content only as needed to provide, secure, improve, and support our services.

You confirm that you have the necessary rights and permissions to use and submit your content.

15. Our Intellectual Property

Maha Business AI, , our website, software, dashboard, design, branding, workflows, templates, AI tools, features, documentation, and related materials are owned by us or our licensors.

You may not copy, resell, modify, reverse-engineer, reproduce, distribute, or create competing products using our platform or materials unless we give written permission.

16. Service Availability

We aim to provide reliable service, but we do not guarantee uninterrupted or error-free access.

Services may be unavailable due to:

Maintenance

Updates

Technical issues

Internet or hosting failures

Third-party service outages

API limits or changes

Security incidents

Events outside our control

We are not liable for losses caused by service downtime, delays, or interruptions.

17. Data Backup

We may store data related to your account, campaigns, reviews, leads, reports, and integrations. However, you are responsible for maintaining your own backups of important business data.

We are not responsible for loss of data due to user deletion, account misuse, third-party errors, expired subscriptions, technical failures, or events beyond our reasonable control.

18. Suspension and Termination

We may suspend or terminate your account if:

You violate these Terms

You fail to pay applicable fees

Your use creates legal, security, or operational risk

You misuse customer data or third-party integrations

You abuse the platform or attempt unauthorized access

Required third-party permissions or approvals are revoked

We are required to do so by law or platform policy

After termination, your access to the services may be disabled. We may delete, archive, or retain data according to our Privacy Policy and legal obligations.

19. Disclaimers

Our services are provided on an “as is” and “as available” basis.

We do not guarantee that:

You will receive more customers, reviews, bookings, leads, or revenue

AI-generated content will be accurate or suitable

Google or third-party integrations will always work

Campaigns will achieve any specific result

Reports or analytics will be error-free

Customer submissions will be genuine or complete

Review replies will improve ratings or rankings

You use the services at your own risk.

20. Limitation of Liability

To the maximum extent permitted by law, Maha Business AI, , its owners, employees, partners, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, or business losses, including loss of profits, revenue, goodwill, data, leads, customers, rankings, or reputation.

Our total liability for any claim related to the services will not exceed the amount paid by you to us for the affected service during the three months before the claim arose, unless applicable law requires otherwise.

21. Indemnity

You agree to defend, indemnify, and hold harmless Maha Business AI /  from claims, damages, losses, liabilities, costs, and expenses arising from:

Shipping Policy

Maha Business AI provides digital products, software services, subscriptions, addons, and online tools only. No physical products are shipped.

Therefore, shipping is not applicable to purchases made on our website.

After successful payment, access to the purchased service, plan, addon, or digital feature will be provided through the user dashboard, registered account, email, or onboarding process.

For any access-related issue, please contact:

Email: [email protected]